Shipping policy

Shipping Policy

Last updated: December 12, 2025

Welcome to the FragranceGems shipping policy. Below you will find all information regarding processing times, delivery times, shipping costs, and delivery procedures for all countries we ship to.

CONTACT INFORMATION

For questions regarding shipping, you can reach us via:

FragranceGems

📧 Email: info@fragrance-gems.nl

📞 Phone: +31 6 39 33 84 42

🏢 Address: IJsselstroom 33, Zoetermeer, 2721 AW, The Netherlands

Availability:

Monday to Friday: 09:00 AM – 08:00 PM (CET)

Weekends and Public Holidays: Closed

Company Details:

Chamber of Commerce (KvK): 97698334

VAT Number: NL005283094B75

We aim to respond to your inquiry within 24 hours.

SHIPPING OVERVIEW

Item Details
Processing Time 1–2 business days after payment
Delivery Time (NL) 2–4 business days after shipping
Total Delivery Time (NL) 3–6 business days (processing + shipping)
Free Shipping (NL) Orders over €75.00
Standard Shipping (NL) €6.35 (under €75.00)
Shipping Service (NL) PostNL with Track & Trace
International Shipping Available to several European countries

PROCESSING TIME

Standard processing time: 1–2 business days after receipt and processing of payment.

⚠️ Please note:

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During holidays and busy periods (such as Black Friday or Christmas), processing times may be slightly longer.

  • We proactively communicate any delays via email.

DELIVERY TIME

  • Netherlands: 2–4 business days after shipping (Total: 3–6 business days).

  • International: Delivery times vary by country and carrier, averaging 3–8 business days after shipping.

  • Track & Trace: Always included.

Note: Delivery times are indicative and cannot be guaranteed. Delays due to carriers, weather, or customs are beyond our control.

SHIPPING COSTS PER COUNTRY

The exact shipping costs are always displayed during the checkout process before you place your order.

🇳🇱 Netherlands

Option Condition Cost
Pickup Point — €6.35
Mailbox (samples only) — €4.15
Free Shipping Orders from €75.00 Free
Standard Orders €0.01 to €74.99 €6.35

🇧🇪 Belgium

  • PostNL Belgium: €8.70

  • Service Point: €6.85

🇩🇪 Germany

  • PostNL/DHL Germany: €8.70

  • Service Point (DPD): €7.80

🇫🇷 France

  • DHL France: €11.75

  • Service Point (Mondial Relay): €7.00

🇮🇹 Italy, 🇵🇹 Portugal, 🇪🇸 Spain

  • Service Point (Mondial Relay): €8.40

🇱🇺 Luxembourg

  • Service Point (Mondial Relay): €5.60

🇵🇱 Poland

  • Service Point (Mondial Relay): €11.50

🇭🇷 Croatia

  • DPD Home (0–20 kg): €35.00

💡 Note on Service Point deliveries: For Mondial Relay or DPD Service Point, you will be asked to select a pickup point after placing your order. Instructions will be sent via email.

SHIPPING SERVICES

We partner with the following carriers:

  • PostNL: Netherlands and Belgium

  • DHL: Germany and France

  • DPD: Germany (Service Point) and Croatia

  • Mondial Relay: France, Italy, Luxembourg, Poland, Portugal, and Spain

DELIVERY AND TRANSFER OF RISK

When does the risk transfer?

The risk of loss or damage remains with FragranceGems until you have physically received the package. We are responsible for damage or loss during transport. Once you physically receive the product, the responsibility transfers to you.

MISSING OR DAMAGED PACKAGES

  • Not received? Check Track & Trace and wait 2 extra business days. If it still hasn't arrived, contact us so we can start an investigation with the carrier.

  • Arrived damaged? Take photos of the exterior and content immediately and contact us within 48 hours at info@fragrance-gems.nl. Note: Photographic evidence is required for replacements or refunds.

ADDRESS CHANGES

  • Before shipping: Contact us immediately to adjust the address.

  • After shipping: We cannot change the address once the package is in transit. You may try contacting the carrier directly via your Track & Trace link.

RETURNS

Not satisfied? You have a 14-day cooling-off period.

  • ❌ Perfumes may NOT be opened or unsealed due to hygiene requirements.

  • ✅ Products must be returned in original, undamaged packaging.

  • 💰 Return shipping costs are at your own expense.

FREQUENTLY ASKED QUESTIONS

  • When will my order ship? Within 1–2 business days.

  • Can I track my order? Yes, you will receive a Track & Trace code via email.

  • Do you ship abroad? Yes, to the countries listed in the table above.

  • What if my package is late? Check Track & Trace first, then wait 2 business days before contacting us.